Terms of Service
Razoo Limited (trading as “humble warrior”) is registered in England and Wales under company number 09711184. Our VAT number is 266733968.
Our registered office is at 40 Bloomsbury Way, Lower Ground Floor, London WC1A 2SE (this is not an address for returns).
TERMS AND CONDITIONS
This agreement applies as between you, the User of this Website and Razoo Limited (trading as ‘humble warrior’), the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
means any third party responsible for transporting purchased Products to customers;
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
means any products that humble warrior advertises and / or makes available for sale through this Website;
means Razoo Limited of 40 Bloomsbury Way, Lower Ground Floor, London WC1A 2SE, company number 09711184;
means collectively any online facilities, tools, services or information that humble warrior makes available through the Website either now or in the future;
means any details required for the purchase of Products from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
means any online communications infrastructure that humble warrior makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users”
means any third party that accesses the Website and is not employed by humble warrior and acting in the course of their employment; and
means the website that you are currently using (http://the-humble-warrior.com) and any sub-domains of this site (e.g. subdomain.the-humble-warrior.com) unless expressly excluded by their own terms and conditions.
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business Customers
These Terms and Conditions do not apply to customers buying Products in the course of business.
4. Intellectual Property
4.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of humble warrior, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
4.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by humble warrior.
5. Third Party Intellectual Property
5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
6. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
7. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of humble warrior or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
8. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site http://the-humble-warrior.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of humble warrior. To find out more please contact us by email at email@example.com
9. Use of Communications Facilities
9.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
9.1.1 You must not use obscene or vulgar language;
9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
9.1.3 You must not submit Content that is intended to promote or incite violence;
9.1.4 It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;
9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
9.1.6 You must not impersonate other people, particularly employees and representatives of humble warrior or our affiliates; and
9.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
9.2 You acknowledge that humble warrior reserves the right to monitor any and all communications made to us or using our System.
9.3 You acknowledge that humble warrior may retain copies of any and all communications made to us or using our System.
9.4 You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
10.1 In order to purchase Products on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
10.1.1 all information you submit is accurate and truthful;
10.1.2 you have permission to submit Payment Information where permission may be required; and
10.1.3 you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
10.2 It is recommended that you do not share your Account details, particularly your username and password. humble warrior accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
10.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact humble warrior immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, humble warrior accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
10.4 When choosing your username you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.
11. Termination and Cancellation
11.1 Either humble warrior or you may terminate your Account. If humble warrior terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
11.2 If humble warrior terminates your Account, any current or pending purchases on your Account will not be cancelled and will be dispatched.
11.3 humble warrior reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
11.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
11.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.
11.6 Due to the perishable nature of the goods we deliver, you do not have the right to cancel an order for the purchase of a box under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
12. Health and Wellbeing
humble warrior products are not supplements or intended to be used as medicine. humble warrior does not provide medical advice. We do not make any health claims about our products. Whilst our website contains nutritional and health information it does not constitute medical advice.
Our products are not suitable for pregnant or breastfeeding women without medical supervision. If you are taking specific medication or have a medical condition please check with your doctor first.
13. Products, Pricing and Availability
13.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of products available from humble warrior correspond to the actual products, humble warrior is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct products, not different Products altogether. Please refer to Clause 15.1 for incorrect products.
13.2 humble warrior Products are made from natural, raw ingredients. The flavour, colour and texture of ingredients used in humble warrior products can vary according to country of origin, seasonality and variety. Therefore, the appearance and taste of Products may vary and may not always be in line with the imagery contained in the Website. humble warrior reserves the right to change the ingredients in the products produced in line with seasonality and availability of ingredients.
13.3 All products are subject to availability. humble warrior does not represent or warrant that such Products will be available. Stock indications may be provided on the Website however these may not take into account sales that have taken place during your visit to the web site.
13.4 All pricing information on the Website is correct at the time of going online. humble warrior reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
13.5 In the event that prices are changed during the period between an order being placed for Products and humble warrior processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price.
13.6 All prices on the Website do include VAT. humble warrior Limited’s VAT number is 266733968.
14.1 humble warrior will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Products purchased by you.
14.2 If humble warrior receives no communication from you, within 3 days of delivery, regarding any problems with the Products, you are deemed to have received the Products in full working order and with no problems.
15. Delivery and Returns Policy
humble warrior aims to always deliver high quality Products that are fault free and undamaged. On occasion however, goods may need to be returned. Delivery and Returns are governed by these Terms and Conditions.
15.1 Products can only be delivered to addresses within London post codes. This excludes PO Box addresses and BFPO addresses.
15.2 Proof of delivery is not obtained. Actual delivery times may vary for you depending on:
- our stock availability;
- your delivery address;
- when you make your selection; and
- circumstances impacting delivery by the postal service.
15.3 humble warrior reserves the right to use alternative delivery methods without prior notification. You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.
15.4 It is your responsibility to report all lost or undelivered boxes online within 7 days of the expected day of delivery.
15.5 If you change address, you must update your address details in the relevant section of the website to ensure that boxes are not sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded or credited for any boxes posted to the wrong location.
15.6 We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.
15.8 If Products are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to humble warrior within 5 days and arrange collection and return. humble warrior is not responsible for paying shipment costs. Upon receipt of the returned Products, the price of the Products, as paid by you, will be refunded to you through the payment method used by you when purchasing the Products.
15.9 If you wish to return Products to humble warrior for any of the above reasons, please contact us using firstname.lastname@example.org or check http://humble warrior.com for up to date and alternative methods of arranging the return of Products and to make the appropriate arrangements. All Products returned must be sent using a signed form of delivery.
15.10 humble warrior reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
- 15.10.1 the Products being opened or consumed;
- 15.10.2 Any characteristics of the Products which may cause them to deteriorate or expire rapidly;
Such discretion to be exercised only within the confines of the law.
17.1 humble warrior makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
17.4 Whilst humble warrior uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
18. Changes to the Service and these Terms and Conditions
humble warrior reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If humble warrior is required to make any changes to Terms and Conditions relating to sale of Products by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
19. Availability of the Website
19.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
19.2 humble warrior accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of Liability
20.1 To the maximum extent permitted by law, humble warrior accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
20.2 Nothing in these Terms and Conditions excludes or restricts humble warrior’s liability for death or personal injury resulting from any negligence or fraud on the part of humble warrior.
20.3 Nothing in these Terms and Conditions excludes or restricts humble warrior’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Products or out of reliance on incorrect information included on the Website.
20.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
21. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
22. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and humble warrior.
23.1 All notices / communications shall be given to us either by post to our office (see address above) or by email to email@example.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
23.2 humble warrior may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the Unsubscribe link in any email which you receive from us, if for any reason you cannot find an unsubscribe link then please email us at firstname.lastname@example.org and we can action the same.
24.1 In the event you have a complaint regarding a product or service purchased from humble warrior please contact us at email@example.com.
25. Law and Jurisdiction
These Terms and Conditions and the relationship between you and humble warrior shall be governed by and construed in accordance with the Law of England and Wales and humble warrior and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
26. Whole Agreement
26.1 These Terms and Conditions contain the whole of our agreement relating to your purchase, together with our website prices and contact details. To protect your own interests please read our terms and conditions carefully before accepting them. If you are uncertain as to your rights or want any explanation about our terms and conditions please write or telephone our customer service centre at the address provided.
26.2 If any part of these Terms and Conditions are declared void for unfairness pursuant to the Unfair Terms in Consumer Contract Regulations 1999, the remaining contract shall only continue to bind the parties if it is capable of continuing in existence without the unfair terms.